tha24 Terms & Conditions

01 Definitions

In these Terms & Conditions, the following terms shall have the meanings set out below unless the context requires otherwise:

• "Platform" means the tha24 website accessible at https://tha24.net, including all sub-pages, games, sportsbook markets, payment interfaces, and account management tools.
• "Account" means the personal registered account created by a Player on the Platform, used to access games, place wagers, and manage funds.
• "Player" or "You" means any individual who registers an Account and uses the Platform.
• "tha24" or "We" or "Us" means the operator of the Platform and all its associated services.
• "Balance" means the total funds held in a Player's Account, comprising real-money deposits and any awarded bonus credit.
• "Bonus Credit" means any promotional funds, free spins value, or incentive credited to a Player's Account that is subject to wagering requirements before it may be withdrawn.
• "Wagering Requirement" means the multiplier applied to a bonus amount that determines the total wager volume a Player must complete before bonus-derived winnings become eligible for withdrawal.
• "KYC" means Know Your Customer — the identity and document verification process tha24 applies to Accounts prior to processing withdrawals or at any time tha24 deems appropriate.
• "Prohibited Jurisdiction" means any country or territory in which access to online gambling platforms is expressly prohibited under applicable law.
• "Responsible Gaming Tools" means deposit limits, session timers, cooling-off periods, and self-exclusion features available within the Account dashboard.

02 Eligibility

Access to and use of the tha24 Platform is subject to the following eligibility conditions, which must be satisfied at all times:

• You must be a resident of Indonesia and at least 21 years of age. tha24 enforces a strict 21+ age policy across all markets and will terminate any Account found to belong to a person under this minimum age.
• You must be legally capable of entering into a binding contract under the laws applicable to you.
• You must not be accessing the Platform from a Prohibited Jurisdiction. It is your sole responsibility to ensure that your use of the Platform complies with all applicable local laws and regulations.
• You must not be a current or former employee, contractor, director, officer, or immediate family member of tha24 or any of its technology or content partners, unless express written permission has been granted by tha24's compliance team.
• You must not be subject to any self-exclusion agreement, whether through tha24 or through any third-party responsible gaming programme, that would prohibit your participation on this Platform.
• You must not be acting on behalf of any third party, syndicate, or professional betting group when opening an Account.

03 Account Registration

To participate in any games or place any wager on the tha24 Platform, you must first create a verified Account. The following conditions apply to Account registration and maintenance:

• Each Player is permitted to hold one Account only. Duplicate accounts, whether using the same identity, device, IP address, or payment method, are strictly prohibited. tha24 reserves the right to merge or close duplicate accounts and to void any associated winnings.
• You must provide accurate, complete, and current personal information during registration, including your full legal name, date of birth, residential address in Indonesia, valid email address, and a mobile phone number. Providing false information is grounds for immediate Account closure and forfeiture of funds.
• You are solely responsible for maintaining the confidentiality of your Account credentials. You must not share your username or password with any third party. tha24 will not be liable for any losses resulting from unauthorized Account access caused by your failure to secure your credentials.
• You must enable two-factor authentication (2FA) when prompted, or at your earliest opportunity after registration. tha24 strongly recommends 2FA for all Accounts as an additional security layer.
• tha24 may require you to complete KYC verification at any time, including at registration, before your first withdrawal, upon reaching cumulative deposit thresholds, or where suspicious activity has been flagged. KYC documents typically include a government-issued ID (KTP or passport) and proof of address (utility bill or bank statement dated within 90 days).
• tha24 reserves the right to refuse any Account application or to close an existing Account without providing reasons, subject to returning any unencumbered real-money balance to the Player.

04 Deposits & Withdrawals

tha24 supports a range of local Indonesian payment channels and cryptocurrency options. All financial transactions on the Platform are governed by the following terms:

Deposits:

• Accepted deposit methods include bank transfers to BCA, BRI, BNI, Mandiri, and CIMB Niaga; e-wallets OVO, DANA, GoPay, ShopeePay, and LinkAja; and USDT (TRC-20 and ERC-20 networks).
• Deposits are typically credited to your Account within 1–3 minutes. Delays beyond 30 minutes should be reported to the support team with your transfer receipt.
• tha24 does not charge deposit fees. However, your bank or e-wallet provider may apply its own transaction fees, for which tha24 accepts no liability.
• Minimum deposit amounts vary by payment method and are displayed at the cashier. Deposits below the stated minimum will not be credited and may require manual reversal.
• All deposits must originate from a payment account registered in your own name. Third-party deposits are prohibited and will result in Account suspension pending investigation.

Withdrawals:

• Withdrawal requests are processed during priority hours of 07:00–23:00 WIB (Western Indonesia Time). Requests submitted outside these hours will be queued and processed at the earliest opportunity the following morning.
• All withdrawal requests are subject to a completed KYC verification. tha24 will not process withdrawals to Accounts that have not passed identity verification.
• Withdrawals may only be made to a payment account held in the same name as the registered tha24 Account. tha24 reserves the right to conduct additional verification if the withdrawal destination does not match Account records.
• Standard withdrawal processing time is under 15 minutes for verified Accounts during priority hours. Processing times may extend during peak periods, public holidays including Idul Fitri, or when additional security checks are required.
• tha24 reserves the right to impose withdrawal limits, delay processing, or request additional documentation if fraudulent activity, bonus abuse, or terms violations are suspected.
• Any active Bonus Credit in your Account must satisfy its associated Wagering Requirement before the corresponding winnings can be withdrawn. Attempting to withdraw before meeting wagering requirements will result in the forfeiture of the bonus and any bonus-derived winnings.

05 Bonuses & Promotions

tha24 offers a range of promotional bonuses including welcome bonuses, deposit match offers, free spin packages, cashback incentives, and seasonal promotions tied to events such as Idul Fitri, Ramadhan, and Indonesian Independence Day (17 August). All bonuses are subject to the following general terms, in addition to any specific terms stated on the promotion page:

• Bonuses are available to verified Accounts only. tha24 reserves the right to withhold bonus credit pending KYC completion.
• Unless stated otherwise, standard wagering requirements on deposit match bonuses are 30× the bonus amount. Wagering requirements on free spin winnings are 25×. These requirements must be met within the validity period stated for each promotion.
• Wagering contributions vary by game type: slots and crash games typically contribute 100% toward wagering requirements; live casino games (Baccarat, Dragon Tiger, Roulette) typically contribute 15%; table games (Blackjack, Poker) typically contribute 10%. Specific contribution rates are stated on the promotion page.
• tha24 applies a maximum bet limit of Rp 50.000 per round when playing with active Bonus Credit. Bets exceeding this limit while a bonus is active may result in forfeiture of the bonus and associated winnings.
• Bonuses are non-transferable, non-exchangeable for cash, and may not be combined with other active bonuses unless the promotion explicitly states otherwise.
• tha24 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Where a promotion is terminated, any Bonus Credit already credited will remain subject to its original terms.
• Players who are found to be abusing bonus offers — including through the use of multiple accounts, coordinated wagering strategies designed to exploit bonus terms, or any other manipulative behavior — will have their bonuses voided and their Accounts reviewed for suspension.

06 Gameplay & Wagering

The following rules govern gameplay and the placement of wagers across all tha24 products, including the casino, live dealer tables, sportsbook, and esports markets:

• All casino games on tha24 use certified Random Number Generator (RNG) technology supplied by licensed studios including Pragmatic Play, Evolution Gaming, Pocket Games Soft, NetEnt, Microgaming, and Spribe. Game outcomes are determined by the RNG at the moment a wager is placed and confirmed; outcomes cannot be altered by tha24 after confirmation.
• In the event of a disconnection or technical failure during an active game round, tha24's system will complete the round using the last valid game state recorded on our servers. The outcome of the completed round is final. tha24 is not liable for losses arising from internet connectivity issues on the Player's side.
• Sportsbook bets on BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, Champions League, Timnas Indonesia fixtures, badminton Grand Slams, MotoGP, and esports events including Mobile Legends MPL and PUBG Mobile are settled in accordance with the specific sport's rules and our published settlement policy. Void bets are refunded to the Account Balance.
• Mix parlay (multi-leg accumulator) bets are settled by multiplying the odds of all selected legs. If one leg is voided, the accumulator is recalculated excluding the voided selection. Settlement times vary by sport and competition.
• tha24 reserves the right to void any bet or game outcome where it has reasonable grounds to believe that a technical error, odds error, data feed failure, or deliberate manipulation has occurred. Where bets are voided, the wager amount is returned to the Account Balance.
• Maximum payout limits apply per bet, per game, and per day. These limits are displayed in the relevant game or sportsbook interface and may be adjusted by tha24 at any time with reasonable notice.

07 Responsible Gaming

tha24 is firmly committed to promoting responsible gaming and protecting vulnerable individuals from the potential harms associated with excessive gambling. The following tools and policies are in place:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits from within their Account dashboard. Limit reductions take effect immediately; limit increases are subject to a 24-hour cooling-off period.
• Session Timers: Players may configure session duration reminders and mandatory break intervals to manage their time on the Platform.
• Cooling-Off Periods: Players may request a temporary suspension of their Account for periods of 24 hours, 7 days, 30 days, or 90 days. During a cooling-off period, the Account cannot be accessed, and no marketing communications will be sent.
• Self-Exclusion: Players who believe their gambling has become problematic may request permanent self-exclusion. tha24 will close the Account, return any unencumbered real-money balance, and maintain the exclusion indefinitely. Requests for self-exclusion should be submitted to [email protected].
• Reality Checks: The platform displays elapsed session time and net win/loss data at configurable intervals to help Players maintain awareness of their gambling activity.

08 Account Suspension & Closure

tha24 reserves the right to suspend or permanently close any Account, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Provision of false, misleading, or unverifiable personal information.
• Suspected fraudulent activity, including unauthorized chargebacks, use of stolen payment credentials, or manipulation of game outcomes.
• Bonus abuse or exploitation of promotional terms in bad faith.
• Colluding with other Players or using automated software (bots, scripts, or AI tools) to gain an unfair advantage.
• Accessing the Platform from a Prohibited Jurisdiction.
• Failure to pass KYC verification within the timeframe specified by tha24's compliance team.
• Breach of any applicable law or regulation.

Where an Account is suspended or closed due to suspected fraud or terms violation, tha24 reserves the right to withhold the Account Balance pending investigation. If the investigation concludes that no breach has occurred, the balance will be returned promptly. Where a breach is confirmed, tha24 may forfeit the balance in whole or in part and reserves the right to pursue further legal remedies.

Players who wish to voluntarily close their Account in good standing may do so by contacting the support team. Any remaining real-money balance will be returned to the Player's verified payment method within 3–5 business days.

09 Intellectual Property

All content on the tha24 Platform — including but not limited to the tha24 brand name, logo, website design, software, game interfaces, text, graphics, data compilations, and promotional materials — is the exclusive intellectual property of tha24 or its licensed content partners and is protected by applicable intellectual property laws.

• You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal, non-commercial entertainment purposes.
• You may not copy, reproduce, distribute, publish, modify, create derivative works from, or commercially exploit any content from the Platform without express prior written consent from tha24.
• Game content provided by third-party studios (Pragmatic Play, Evolution Gaming, Pocket Games Soft, NetEnt, Microgaming, Spribe) is licensed to tha24 for use on the Platform and remains the intellectual property of the respective studio. Use of such content is subject to the studio's own terms as well as these Terms & Conditions.
• Any unauthorized use of tha24's intellectual property may result in Account closure and may expose you to civil or criminal liability under applicable law.

10 Limitations of Liability

To the maximum extent permitted by applicable law, tha24 limits its liability as follows:

• tha24 provides the Platform on an "as is" and "as available" basis. We do not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components.
• tha24 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of opportunity, arising out of your use of or inability to use the Platform.
• tha24's total aggregate liability to any Player for any claim arising under or in connection with these Terms & Conditions shall not exceed the total real-money deposits made by that Player to their Account in the 90-day period immediately preceding the event giving rise to the claim.
• tha24 is not liable for failures caused by third-party service providers, including bank transfer delays attributable to BCA, BRI, BNI, Mandiri, or any e-wallet operator; network outages affecting game studios; or force majeure events including natural disasters, acts of government, or telecommunications failures.
• Nothing in these Terms & Conditions shall exclude or limit liability for death or personal injury caused by tha24's negligence, or for fraud or fraudulent misrepresentation by tha24.

11 Privacy & Data

tha24 collects, stores, and processes personal data in accordance with our Privacy Policy, which forms an integral part of these Terms & Conditions. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

• Personal data collected during registration and KYC processes (name, date of birth, address, payment details, identity documents) is used solely for account management, identity verification, fraud prevention, and legal compliance purposes.
• tha24 uses 256-bit SSL encryption across all data transmissions. Player data is stored on secure servers with access restricted to authorized personnel only.
• tha24 will not sell or rent your personal data to third parties for marketing purposes. Data may be shared with licensed payment processors, KYC verification services, and regulatory bodies where required by law.
• You have the right to request access to, correction of, or deletion of your personal data, subject to tha24's legal obligations to retain certain records for compliance purposes.

12 Governing Law

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with internationally recognized principles of commercial law applicable to online gaming operations.

tha24 operates as an internationally licensed and regulated platform. We are committed to maintaining the highest standards of player protection, fair play, and operational transparency consistent with international iGaming regulatory frameworks. Players in Indonesia access the Platform for personal entertainment purposes, and by doing so, acknowledge their sole responsibility for ensuring compliance with any applicable local laws.

Any dispute between a Player and tha24 that cannot be resolved through our standard customer support process shall be referred to binding arbitration in accordance with the procedural rules of a mutually agreed international arbitration body. The language of arbitration shall be English.

tha24 reserves the right to seek injunctive or other equitable relief in any jurisdiction to protect its intellectual property rights or to prevent irreparable harm, without prejudice to any other rights or remedies.

13 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, our support team is available 24 hours a day, 7 days a week, across all Indonesian time zones (WIB, WITA, and WIT).

For responsible gaming enquiries, self-exclusion requests, or complaints about gameplay fairness, dedicated support channels are available through our Responsible Gaming page and FAQ.

tha24 is committed to resolving all complaints promptly and fairly. If you are unsatisfied with the outcome of a complaint handled by our support team, you may escalate your case in writing, and tha24 will conduct a formal review within 10 business days.